Elevated Living

Legal

Privacy Policy

Last updated: 18 June 2026.

Elevated Living
EuroCity
Gibraltar
info@elevatedliving.gi

Elevated Living ("Elevated Living", "we", "us" or "our") is committed to protecting and respecting your personal information and your privacy.

This privacy policy describes how we collect, store and use personal information through our website and our showroom services. It also sets out your rights in relation to the personal information which we hold about you. Please read it carefully to understand our practices.

1. About us

1.1 Elevated Living is based at EuroCity, Gibraltar, and curates rugs, textiles and interior pieces for private clients and design professionals.

1.2 We process personal information in accordance with the Gibraltar General Data Protection Regulation (Gibraltar GDPR), the Data Protection Act 2004, the Privacy and Electronic Communications (EC Directive) Regulations and any other applicable privacy laws.

1.3 If you have any questions about this policy or how we handle your information, email us at info@elevatedliving.gi.

2. Which personal information we collect

2.1 Information you give us. When you contact us, request a viewing, enquire about a piece, or sign up to our updates, you may share:

  • Your name
  • Your email address and phone number
  • Your delivery or project address
  • Details of your enquiry, project brief or pieces of interest
  • Where relevant, billing and payment details for an order

2.2 Information we collect automatically. Each time you visit the site we may collect:

  • Technical information including IP address, browser type and version, time zone, operating system and device.
  • Information about your visit, including pages and collections you viewed, page response times, and how you arrived at and left the site.

2.3 Information from other sources. We may receive information from trusted partners that help us run the showroom and website (for example payment processors, logistics partners and analytics providers).

3. Cookies

Our website uses a small number of cookies to keep the site working and to understand how it is used. For details and to manage your choices, see our Cookie Policy.

4. How we use your personal information

  • To respond to your enquiry and arrange viewings.
  • To process and deliver any order, including shipping and after-sales care.
  • To send you updates about new arrivals or collections where you have asked to hear from us.
  • To improve the site, our collections and our service.
  • To keep the site and our systems safe and secure.
  • To comply with our legal and accounting obligations.

5. Legal basis for processing

  • Consent: for marketing emails and non-essential cookies.
  • Contract: to handle an order or enquiry you have asked us to act on.
  • Legal obligation: to keep records required by law.
  • Legitimate interests: to run, secure and improve the website and our service, balanced against your rights.

6. Disclosure of your information

We may share your personal information with:

  • Suppliers and partners who help us run the website, take payments, deliver pieces and provide analytics.
  • Professional advisers (such as accountants and lawyers) where needed.
  • Authorities or third parties where we are required to do so by law, or to protect our rights and the safety of our clients.

We do not sell your personal information to third parties.

7. Where we store your personal data

The data we collect may be transferred to and stored at a destination outside Gibraltar or the European Economic Area ("EEA"), and may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Where this happens we take steps to ensure your data is protected to a standard consistent with Gibraltar GDPR, including using approved contractual safeguards.

8. Data retention

We only keep personal data for as long as we need it for the purposes set out in this policy, including to meet any legal, accounting or reporting requirements. When it is no longer needed, we delete or anonymise it.

9. Your rights

Under data protection law, you have the right to:

  • Ask for a copy of the personal data we hold about you.
  • Ask us to correct information that is wrong.
  • Ask us to delete your personal data in certain circumstances.
  • Ask us to restrict or object to processing.
  • Ask us to transfer your data to you or another organisation.
  • Withdraw your consent at any time where we rely on consent.

To exercise any of these rights, contact us at info@elevatedliving.gi. You also have the right to lodge a complaint with the Gibraltar Regulatory Authority (GRA), www.gra.gi.

10. Security

We use appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration or disclosure. We have procedures in place to deal with any suspected data breach and will notify you and any applicable regulator where we are legally required to do so.

11. Changes to this policy

We may update this privacy policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Please review it periodically.

12. Contact

Questions about this policy or our privacy practices? Email info@elevatedliving.gi.